Shipping Times Information Policy

At TopWooStore, we are committed to providing our customers with efficient and reliable shipping services. Our aim is to ensure that your orders reach you in a timely manner, no matter where you are in the world. Below, you will find detailed information about our shipping times, policies, and the measures we take to ensure a smooth delivery process.

Shipping to specific Coutries

Delivery Timeframe:

Orders are typically delivered within 8 to 14 days (two weeks maximum)(Possibly sooner) from the date of dispatch.


Coverage:

This policy applies to all orders shipped to the following countries: Australia, New Zealand, Canada, United States (US), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK), Hong Kong, India, Japan, Israel, Kuwait, Macao, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, South Africa, Brazil, Mexico, Colombia, and Luxembourg.

Please Note:

Possible Delays: While we strive to deliver your orders within the stated timeframe, there are occasions when delays may occur due to factors beyond our control, such as customs clearances, logistic partner delays, or unexpected service disruptions. We appreciate your patience and understanding in such situations.
Commitment to Quality Service: We partner with reputable shipping carriers to ensure that your orders are handled with care and arrive in a timely manner. Rest assured, we are dedicated to providing the best shipping options available.
Customer Support: Should you have any questions or concerns regarding your order’s shipping status or our shipping policies, please do not hesitate to contact our customer support team. We are here to assist you and ensure a satisfactory shopping experience.

 

Shipping to Other Countries:

Varied Shipping Options: Shipping methods and times can vary significantly depending on the destination country. We work with a range of shipping partners to offer the best possible options to these locations.

Delivery Timeframe: Due to the variability of international logistics, we cannot provide a standard delivery timeframe for countries not listed in our primary shipping policy. We will, however, provide an estimated delivery window at the time of purchase based on the most current information available.

Shipping Rates: Shipping costs to countries not listed in our primary shipping policy will be calculated based on the destination, weight, and dimensions of the package.

 

Order Tracking:

For every purchase made with us, we ensure that you’re kept in the loop from the moment your order is dispatched until it arrives at your doorstep. Here’s how our order tracking system works to provide you peace of mind:

Tracking Number Provided: Upon the dispatch of your order, you will receive tracking number(s) via email. These numbers are key to accessing real-time updates about your shipment’s journey.

How to Track Your Order:

With the Shipping Carrier: You can use the provided tracking number on the shipping carrier’s website. This method gives you direct access to detailed tracking information and updates from the carrier handling your delivery.

Updates on Your Order’s Whereabouts:You will receive automatic updates via email at significant stages of your order’s journey, including when it’s dispatched, out for delivery, and delivered. For select shipping options, SMS notifications may also be available.

Customer Support: Should you encounter any issues or have questions about tracking your order, our customer support team is ready to assist. We’re here to ensure you have all the information you need and to address any concerns regarding your shipment.

Order Status Updates:

At TopWooStore, our commitment to customer service extends to ensuring you are well-informed about your order’s progress, even in situations where a tracking number cannot be provided. Here’s how we handle these instances:

  • Proactive Communication: Should there be any instance where a tracking number is not available for your order, our team will take proactive steps to keep you updated on your order’s status. This includes personalized updates at key stages of your order’s processing and shipment.

  • Email Updates: You will receive regular email notifications regarding the status of your order. These updates will inform you when your order has been processed, shipped, and is expected to arrive. We aim to provide as much detail as possible to give you a clear understanding of your order’s progress.

  • Customer Support Access: In addition to our updates, we encourage you to reach out to our customer support team at any time for information about your order. Our team is available to provide the latest updates and answer any questions you may have.

  • Special Circumstances: We understand that not receiving a tracking number can be concerning. Please rest assured that this is only in rare or special circumstances. Our team works diligently to ensure that these instances do not affect the timely delivery of your order or the quality of your shopping experience.

  • Commitment to Transparency: We are committed to transparency and communication. Even without a tracking number, we prioritize keeping you informed about your order’s status from the moment you complete your purchase until it arrives.

 

Commitment to Global Delivery:

We are continuously working to expand our shipping capabilities and to include more countries in our standard shipping policy. Our goal is to deliver to all countries around the world, wherever possible.

We encourage customers from countries not listed to contact our customer service team before placing an order. We can provide the latest information on shipping availability to your location and any potential options.

Thank you for choosing TopWooStore. We look forward to serving you and fulfilling your orders with the utmost care and efficiency.